Senior Reservations Consultant - CAA Market, Cape Town

Client Wilderness Safaris
Reference # RMCAA
Published 17/07/2017
Location South Africa
Introduction
Founded in Botswana in 1983, Wilderness Safaris is widely acclaimed as the continent’s foremost ecotourism operator. We give our guests life-changing journeys in some of the most remote and pristine areas in Africa and in so doing help conserve Africa’s spectacular biodiversity and share ecotourism’s benefits with rural people.
Job Functions Administration
Industries Travel / Tourism
Specification
To generate and grow sales whilst maintaining required GP%, good agent relationships and excellent customer service by offering excellent itineraries to meet and exceed agent & guests expectations.
To secure, cost and present product to the customer accurately, efficiently, timeously and with zero errors.

Develop relationships with agents by continuous communication with them and attending relevant trade shows/if and when required.
Deliver service excellence and itineraries to meet and exceed agents’ and guests needs and requirements.
Make provisional bookings in WISH and with 3rd party’s properties, through Wilderness systems
Handle customer complaints efficiently and expediently and escalate resolution thereof when necessary.
Design, develop and plan guests’ journeys.
Quote journeys (product and services) accurately and timeously.
Book and cancel journey (products and services) accurately and timeously.
Utilizing the Wilderness Window to its full capacity.
Administer confirmed bookings in a logical manner and in accordance with company procedure.
Review guest travel documentation.
Requirements
REQUIRED MIN.EDUCATION / TRAINING
Matric certificate
Computer Literate – Specifically MS Office
Proven English literacy and fluency

REQUIRED MINIMUM WORK EXPERIENCE
5-6 years’ experience in the travel & tourism industry.
Proven experience in in handling customer relationships and developing & promoting product and services in the travel industry
Must have strong knowledge on AP for all Southern African countries
Must be able to work from 05.00am to 13.30

ADDITIONAL ADVANTAGIOUS EDUCATION/EXPERIENCE:
Tertiary certificate in Travel & Tourism
Working knowledge of TourPlan, Wilderness Window and WISH or similar booking/operating system
General product knowledge on Southern Africa with a big focus on South Africa
Personal or educational travel experience

PERSONAL ABILITIES
Service and result orientated. Self-starter with high energy levels.
Accuracy in service offering
Team worker with the ability to interface with customers and staff. Passionate & creative in service offering, dedicated to customer satisfaction and wanting to “go the extra mile”
Excellent communication skills both written and oral. Ability to conclude sales ensuring maximum agent and guest satisfaction and business results
Organised, methodical, systems based and good time management skills
Ability to work with detail whilst under pressure and takes pride in maintaining zero error
Can relate personally to “our journeys change lives”.
Must have a valid passport
Must be willing to work flexible hours according to business requirement

Job Closing Date 31/07/2017
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